We respect our customers and understand that you are concerned about privacy and the use of your personal information. We provide this explanation about our information practices to show you our commitment to protect your privacy.
Our commitment to privacy.
We collect information, including personal information, from you in a variety of ways when you interact with Carlton Farms by phone, through mail and email, and through this website. We collect and store the following types of information: your name, home address, email address, telephone number, mobile phone number, precise location information, mobile device identification, site traffic information, credit card number, purchase and order information. Such information may be collected, for instance, when:
- You follow the checkout process and make an online purchase, return or exchange;
- You create a personalized shipping account for your convenience;
- You sign up to receive promotional emails (including offers and sales alerts);
- You submit a request to our Customer Service;
- You use and navigate our Site;
- You click on sponsored links or third-party advertisements;
- You order products from Carlton Farms on the telephone and through the mail.
We may ask you to submit information about other people if you order a gift to be sent directly to the recipient.
We may ask you for personally-identifying information at other times, such as if you enter into a promotion, communicate with us, or complete a survey. If you opt-in to receive information regarding a promotion, you give us your consent to share your name and email address with the third party offering the promotion or the third party who may forward marketing or other materials on our behalf.
Cookies and similar technologies.
We may automatically gather general statistical information about our Site, including IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, transactions completed, etc. To do this, we use action tags and cookies provided by our third party partners. Although these partners log the information coming from our Site on our behalf, we authorize how that data may and may not be used.
Our website analytics partners use this data in an aggregated format to determine how visitors use our Site so we can improve website experiences. In addition, this information is used to better serve you with appropriate and relevant marketing offers.
How we use your information.
We use the information we collect to do the following: (i) Administer this website; (ii) Personalize the website for you; (iii) Enable your access to and use of the website services; (iv) Send to you products that you purchase; (v) Send to you statements and invoices; (vi) Collect payments from you; and (vii) Send you marketing communications.
In addition, we may share personally identifiable information with unaffiliated third parties if (1) you request or authorize it, (2) the information is provided to help complete a transaction for you, (3) the information is provided to comply with law, applicable regulations, court orders or subpoenas, or to protect our rights, property or safety, or the rights, property or safety of our users or others, (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that we sell assets to another party, customer information may be one of the transferred assets), (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf, (6) the third parties provide goods or services that we believe may be of interest to you, or (7) the information is provided to such third parties as otherwise described in this Policy. We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new products, services and promotions. At times we may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our products and services for you.
As part of your business relationship with Carlton Farms, you will be asked to supply us with your postal address and/or phone number. Regardless of whether this is a wired or wireless phone number or whether this number is listed on the Do-Not-Call Registry, you consent to being contacted by Carlton Farms (and/or its designated agents) at this number for any purpose (including sales, marketing and promotional offers). In this regard, you specifically acknowledge and understand that you may incur, and will bear sole responsibility for, charges related to these incoming calls or messages.
Carlton Farms will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. Carlton Farms will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.
Although we will take reasonable security precautions regarding your personal information collected from and stored on the Site, because of the open nature of the Internet, we cannot guarantee that any of your personal information stored on our services or on those of our third parties, or transmitted to or from Carlton Farms, will be free from unauthorized access or disclosure. Accordingly, we disclaim any liability for any unauthorized access to, disclosure or damage to, interception of, theft, or loss of any data communications and/or person information. By using the Site, you acknowledge that you understand and agree to assume these risks.
Changes to our policy.
The practices and policies contained in this Policy are subject to change and may be modified by Carlton Farms at any time. Any such material changes will be communicated through the Site and will be applied only to information collected on a go-forward basis. For this reason Carlton Farms encourages you to review this Policy each time you visit the Site. The practices and policies in this Policy replace all previous notices or statements with respect to the same subject matter.
By using our Site, you’re granting express consent to the collection and use of your personally-identifying information in the manner we describe and for normal business communications.
How to contact us.
To update, correct or delete your personal information, you can contact us at:
PO Box 580
Carlton, OR 97111